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What is your customer experience with X?

X Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • X has 1.7 star rating based on 405 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend X to a friend or colleague.

  • Rating Distribution
  • Pros: Fun, I have no frekenidea, Socializing.
    Cons: No customer service, Them not responding or helping to resolve our problems, Bad support system.

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Media from reviews

X - Arbitrarily suspended account
X - Arbitrarily suspended account - Image 2X - Arbitrarily suspended account - Image 3X - *** my tweeter accountX - Hacked accountX - Twitter randomly suspended my account.X - Suspended Account
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Top X Reviews

Positive Review

"For recovery X account (asue05289@***.com"

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Dear Twitter Team Thank you for the quick response to our email regarding the official Twitter account of our business Market/ Myanmar/ Yangon/ Thanlyin>. I am...

Critical Review

"Arbitrarily suspended account"

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My X (formerly Twitter) account has been suspended without any valid reason, explanation, or prior warning. Such unilateral action, taken without specifying...

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Avdesh Kumar C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Delhi, National Capital Territory Of Delhi

Arbitrarily suspended account

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X - Arbitrarily suspended account
X - Arbitrarily suspended account - Image 2
X - Arbitrarily suspended account - Image 3

My X (formerly Twitter) account has been suspended without any valid reason, explanation, or prior warning. Such unilateral action, taken without specifying any violation or granting due process, reflects an arbitrary, unjust, and high-handed approach by the company.

This kind of conduct amounts to institutional bullying and causes serious reputational and professional harm to a genuine user who has committed no mistake.

I strongly object to this unfair treatment and demand an immediate review, along with a clear written explanation for the suspension and restoration of my account at the earliest.

Avdesh Chaturvedi

@ManusmritiSena

View full review

Preferred solution: Apology

User's recommendation: X has become a mere money grabbing company

Joshua G Ndk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Four and a half years ago now I was contacted by someone claiming to be Keanu Reeves and Elon Musk about possible remote work. Four the last four years now my identity is being used by someone

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Four and a half years ago I was contacted by two profiles on X social media platform, Keanu Reeves and Elon Musk. At this time I just graduated college was looking for remote employment because of health issues, The jobs offered were basically remote assistant positions which is fine for me I have my B.S in business administration so as u could imagine I was super excited to even be considered, so I told myself Im just going to keep my mouth shut about taking a position like this until I see if its for me.

I was asked to open a bank account for what I was going to do for them, to make a long story short these people washed checks in my name, destroyed my life, have health insurance in my name vehicles now and working at a Walmart in California. The IRS will not help me basically because Im a white republican citizen. When I tried contacting the real Elon Musk, X customer service, Keanu Reeves, I get laughed at and now threatened Sad I have hundreds of screenshots of conversations with these people, everyone I ask for help just ignore me, I have police reports filed for the identity theft and threatening situations as well. When I tried reporting it to X social media they find a way to blame me and do nothing, I have been a supporter and fan of both of these individuals since I was a kid, now my life continues to get worse as far as identity theft, and still being threatened and contacted by imposters of Elon Musk and Keanu Reeves, these two supposedly have made statements to the nature that I need to be gone or dead, I just had to deactivate my X social media account only have Instagram and someone is using my Facebook, Facebook just ignores my request to shut the account down.

My life has been destroyed because nobody there will listen to me. Musk and Keanu used to be my heroes, now its apparent that god hates me. How do I fix this? Why are the government and owners of these sites ignoring me.

If you see this and have anyway to contact these individuals please let them know that my identity has been compromised and I have tried to contact them but my life is a big joke to them and everyone. Why is there no real persons to talk to to resolve this on these social media platforms!?

View full review
Loss:
$30000
Cons:
  • Security sucks
  • To many fake profiles
  • No real customer service just bots

Preferred solution: Who has been using my social media account in the past so I can have them investigated. I have had my identity stolen, I just shut down my account because they will not listen I have already filed police reports regarding the identity theft

User's recommendation: Have live customer service support for serious customer issues such as harassment, identity theft, miscommunication, I’m sick of talking to A.I.

omnifla T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, California

Twitter randomly suspended my account.

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X - Twitter randomly suspended my account.

About 8 days ago, before I posted this review, Twitter had suspended my account with Premium. I received no response from Twitter and was left completely ghosted.

View full review

Preferred solution: Apology

User's recommendation: Don't spend your money on this platform.

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Jaq E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Askim, Västra Götaland County

Suspended Account

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X - Suspended Account

I understand this is not the correct email for this, but you don't have an email for this, so please, if you could be so kind as to listen to me.

I was suspended last week, and while I support the hard work to make the app as safe as possible for everyone, I would like to add some context.

I tweeted 'Yayyy' in response to an old tweet from Kirk saying something about feeling like he got shot from many years ago, not exactly sure when but before 2020. While I see how horrible this looks, and is, I tweeted that before knowing that he sadly did pass.

Of course, tweeting that at all is highly inappropriate, and I fully understand that and regret it, especially when I saw that he didn't make it.

I would appreciate a second chance to show that I don't support gun violence or horrible acts. I will delete any tweets that are talking about the shooting just to make sure that there is a clean slate. I apologize for my bad behavior, and I hope you can see this and let me get another chance. Thank you :)

View full review
Pros:
  • Good for finding news
  • No payment needed
  • Community and friends
Cons:
  • Lack of customer support

Preferred solution: I want my account back. I will behave better.

User's recommendation: Don’t tweet bad things, especially not before you know all the info. It could save your account.

Jaq E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Askim, Västra Götaland County

Suspended Account

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X - Suspended Account
Updated by user Sep 25, 2025

I’ve tried appealing for over a week and no luck.

Original review updated Sep 25, 2025
This number is no longer in service. There is no way to get in contact with the support team.

Even their appeals are automatically decided upon. Absolutely useless.
I do regret my tweet and after having been suspended for over a week now I understand even more how much they want to keep everyone safe, which I support fully. I think its hard to know how to appropriately react to large world events, and sometimes that is with inappropriate humour or relief, which was what I felt when it happened. This was before I knew he was dead though, and I would NEVER cheer on a murder.

That is disgusting and I understand how horrific it looks from the outside. I am very sorry.
View full review
Pros:
  • Can keep up on news
  • Friendship and community
  • No cost
Cons:
  • Sometimes your account will not be reachable
  • Customer service literally could not be any worse

Preferred solution: I want my account back. I regret my tweet as it wasn’t appropriate and I understand that fully. I don’t think it’s something I should have to be permanently suspended for however.

Ravneet Iyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Algorithm mislabeled my account with “Transparency Label”

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X - Algorithm mislabeled my account with “Transparency Label”
X - Algorithm mislabeled my account with “Transparency Label” - Image 2
Updated by user Sep 22, 2025

The only thing that I could do is wait it out by logging off for a while year, as there is no appeals process for Free users. I would suggest the same if you ever get a Transparency Label.

I posted a public statement, denying any spam activity allegations and stating my intent to log off the platform for the time being, pinned the statement to the top of my profile and restricted replies to mentions only. If you are an X Premium user, you could get your label removed quickly.

Original review Sep 07, 2025
Very PISSED with X! Just found out they put a temporary TRANSPARENCY LABEL on my account, flagging it for spam; when in factI did NOTHING WRONG!

I do not know how to appeal to get it removed, because there is NO appeal process, and to top it offI LOST ALL my FOLLOWS! This is a case of CORPORATE OVERREACH! I had faith in the platform after Musk bought it, but now I am starting to LOSE faith!
To be clear: any posts that were deemed as spam are NOT spam AT ALL!

I was posting SPECULATIONSmostly about corporate mergersthat align with recent events. Clearly, NOTHING spammy about that!
Hope X will reverse the label
View full review
Cons:
  • Clueless algorithms
  • Can easily get banned
  • If not careful

Preferred solution: Apology

User's recommendation: Avoid Social Media

LeNguyenBao T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hue, Thua Thien-Hue

Recovering my X account!

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I respectfully request that X reconsider and lift the suspension on my account, which is @AmemiyaLunari. My account is fully authentic, and all of my posts are clear and legitimate. It is simply a space for me to express my appreciation for art. All I ever do is like, comment, repost, create posts, and follow accounts. I have never engaged in any behavior that could be considered misleading, harmful, or harassing. I have not spammed anyone either.

I interact with multiple accounts because I genuinely enjoy their content, and I do so moderately and respectfully. Is it truly reasonable for X to suspend an account that is completely harmless just because I actively support artworks and creators I love? I even post about my own characters as well.

Is it possible that this suspension was triggered by malicious false reports from others, despite the fact that my activities have been entirely innocent and within the platform's guidelines?

Please restore my account as soon as possible. I have many accounts I follow that I haven't saved elsewhere, and I also need to respond to ongoing conversations with other users. I am willing to provide any information X may require. Please reopen my account so I can continue my work without further disruption.

View full review
Anonymous
map-marker Overland Park, Kansas

Hacked account

X - Hacked account

I clicked a link sent from a coach which ended up being a scam and the hacker changed passwords and emails. Hacker also set up 2 factor authentication so I cant get in. They posted on my account about bitcoin and I havent been able to get it back

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Resolved
Irene B Gml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: 76 days, 5 appeals and no answers or action taken

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X - 76 days, 5 appeals and no answers or action taken
Updated by user Jul 16, 2025

Company fixed the issue and I have been provided with apology. I am very very happy.

The issue got a solution in less than 24 hrs.

Thanks X team! Thanks pissedcustomer.com.

Original review Jul 15, 2025

My account got paused on April 30th for a suspected breach of X's Creator Monetization Standards. The reason, violated monetization terms of service, is pretty vague, so it's been tricky to figure out exactly what went wrong.

In the meantime, I have submitted 5 appeals. Nobody answered me.

View full review
Loss:
$110

Preferred solution: Apology

User's recommendation: You’re on your own

Babita L Dfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to remove my data from google search

X - I want to remove my data from google search

I have deactivated my X account as I am not using it for a long time, but when I search my name on Google it is appearing there and I want it to be removed ASAP.

Thanks

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Daisey Gva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because of my account

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X - Because of my account
X - Because of my account - Image 2

My account got suspended one time I was cool with that but then neck thing I know I go on the X app, and it says account suspended I'm confused because I haven't been on there because my iPhone would've let me update it when I did update it I press the on the app get into the app then I look up I see account suspended I didn't do noting all I post is pictures of my face thats all this the second time this happened Im cool tho all I need is my account back thanks.

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User's recommendation: Do great by the app rule and you want run into no problems

Bryce G Cfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

X is a *** company with *** support

X is a *** company with *** support

I had a few accounts where I didn't do anything wrong; despite that, all of them got suspended for inauthentic behavior. When I try to contact support, they don't respond.

View full review
Loss:
$120

Preferred solution: I want my accounts back and my X premium subscription refunded fully or I will sue

User's recommendation: Don't download X

Althea Y Vds

I got scam on Instagram and i try to reach out to a celebrity who has he will help

X - I got scam on Instagram and i try to reach out to a celebrity who has he will help
X - I got scam on Instagram and i try to reach out to a celebrity who has he... - Image 2
X - I got scam on Instagram and i try to reach out to a celebrity who has he... - Image 3
X - I got scam on Instagram and i try to reach out to a celebrity who has he... - Image 4

I got scammed on Instagram, and I tried to contact the celebrity because I got scammed on his account. He said that he was going to help me recover my money back.

I have evidence to prove it. During that time, he said that I must download the Zangi app so we can talk about the issue with him.

In a few minutes, he sent me the information on the scammer, but he never replied back to me about the money. I decided to send him a message on X; that is when he reported my account.

View full review
Loss:
$5

Preferred solution: I want to continue to post

LeNguyenBao T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hue, Thua Thien-Hue

Recovering my account!

I respectfully request that X reconsider and lift the suspension on my account. My account is fully authentic, and all of my posts are clear and legitimate.

It is simply a space for me to express my appreciation for art. All I ever do is like, comment, repost, create posts, and follow accounts. I have never engaged in any behavior that could be considered misleading, harmful, or harassing. I have not spammed anyone either.

I interact with multiple accounts because I genuinely enjoy their content, and I do so moderately and respectfully.

Is it truly reasonable for X to suspend an account that is completely harmlessjust because I actively support artworks and creators I love? I even post about my own characters as well.

Is it possible that this suspension was triggered by malicious false reports from others, despite the fact that my activities have been entirely innocent and within the platforms guidelines?

Please restore my account as soon as possible. I have many accounts I follow that I havent saved elsewhere, and I also need to respond to ongoing conversations with other users.

I am willing to provide any information X may require. Please reopen my account so I can continue my work without further disruption.

View full review
Isabel J Jir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Account Suspended for No reason

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My account was permanently suspended for no reason. Every time i appeal i get an automatic response saying they will not give me reasons on why my account was suspended. I want a human answer

View full review
Per Qbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't know who changed my email and password

Hi, I recently received an alarming email notifying me that my X account was logged in from a new device located in a different location. Upon checking, I discovered that my account has been compromised, and the username has been changed to @miki_rye.

My original username was linked to the email address mikirye42@***.com. I have all the necessary proof of my ownership of the account and have submitted it through your recovery form. I am requesting assistance in regaining access to my account. I understand the importance of account security, and I am eager to resolve this issue quickly.

Can you please help me verify my identity and restore access to my account? Thank you for your support.

View full review

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